What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form submissions will not process, I am wondering if you can clear this up for me?

    Asked by 1shotaust on January 30, 2012 at 12:19 AM

    Hi there,


    My form is listed on my site, and also my facebook page. Both based off the same base form.


    The URL's are as follows:





    I can get all the way through the form no problems but then when I want to submit it, I cannot get it to process, this has been an ongoing problem, sometimes it will work, sometimes it wont, can you also recommend the best browser for the jotform forms.

    Thanks in advance,


    Page URL:

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    Answered by fxr on January 30, 2012 at 04:53 AM

    Hello Wayne,

    I notice your form on http://www.1shotaustralia.com/orderonline.htm is using a secure URL for its embedded JotForm form. 

    We have had a few issues with our SSL provider over the past couple of days which may explain the problems you have been suffering from. This issue has now been rectified. Are you able to do a few tests on your forms to ensure that they are now working correctly? 


    As regards web browsers, JotForm should work fine in any browser. The only possible issues are with very specific JotForm features on legacy IE browsers such as IE6 & IE7. The vast majority of our users forms' should be fine on any browser. I personally use Firefox & Chrome extensively while doing my work here at JotForm. 

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    Answered by 1shotaust on January 30, 2012 at 06:56 AM

    I have just tried to send in another submission as if i was a end user but no luck.


    It seems to all process fine through the form feilds it just will not submit, and obviously this is the most important part of the form!!


    Thanks again,



  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 30, 2012 at 12:38 PM


    You have used the E-mail field quick tool for your Phone and Full Name fields. That is the reason why your form does not submit. Those fields are being validated as "email" fields but fails each time. Please note that the fields generated by Quick Tools aren't ordinary text boxes which you can freely change input types.

    To solve this problem, just replace both fields with the appropriate field type. A simple text box will also do.