What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I do follow up mailings to registrants?

    Asked by jmcauliff on December 03, 2015 at 11:27 AM

    I need to send registrants a letter confirming their participation in a cruise.  My normal e mail service, Constant Contact, won't work because more than one recipient is at the same e mail address and each person needs an individualized mailing with his or her name and departure date.


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    JotForm Support

    Answered by Kiran on December 03, 2015 at 12:43 PM

    I understand that you want to send emails to the people who has already submitted your JotForm. If so, you may be looking for our app email newsletters.


    By using this app, you can send emails to your form registrants. The process to use this app is explained with screenshots in the blog post below :


    Hope this information helps. Let us know if you need any further assistance or looking for something different. We will be happy to help.

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    Answered by jmcauliff on December 04, 2015 at 07:50 PM

    Will this allow more than one person at the same e-mail address to receive an individual message?


    Can it include an attachment?



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    Answered by Boris on December 05, 2015 at 05:40 AM

    I'm afraid that our newsletter app sees each email address as one person, and it doesn't allow for a personalized content that would be different for each person, so it doesn't seem quite adequate for your requirement.

    Our system was not really designed for personalized followup emails, we only support personalized Autoresponders which are sent immediately upon a submission on your form.

    For greater control over your emails such as sending a follow-up email after some time, please try using one of the third-party email services, such as MailChimp (How to Integrate with MailChimp), MadMimi, Constant Contact, or any other of the email services we integrate with.

    You can see all the email services we support by opening your form in the Form Builder, clicking on the Integrations button, and selecting Email in the Integrations drop-down:

    I hope this helps.

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    Answered by jmcauliff on December 05, 2015 at 12:07 PM

    So far all of the services that we have checked (constant contact which we use, mail chimp, and emma) use the e mail address as the unique identifier.

    I have to find that allows use of the name fields as an identifier as well.  Any thoughts on your other partners?

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    Answered by victor on December 05, 2015 at 02:56 PM

    You may try using AWeber, this contains an option to send follow up emails. I am not sure you can use name fields as identifiers.

    You may also read the following post that I found asking the same thing:


    Please let us know if this helps.