- Eugène FlagothierAsked on December 03, 2015 at 12:16 PM
For any reason, my account "eflaefla" has been disabled because of "phishing"
I do not understand at all why this ? All my few forms are clean
Can you please help to restore my account
Thank you very much
- CharlieAnswered on December 03, 2015 at 01:08 PM
Apologies for the inconvenience that this might have caused you.
Upon checking your forms, I don't see any violations on it, but I believe they were disabled because it was in a different language, but they are now active. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.
Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic,French and other similar languages, therefore most of the forms made in these languages are automatically suspended. To avoid being auto suspended by the system, please create an English version of your form and follow this guide on how to make it multilingual so that you can set it to your own language: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual
Do let us know if you need further assistance on this. Again, apologies for the inconvenience.