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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm getting submissions but they are not delivered to my email

    Asked by Joshua_Phillips on December 03, 2015 at 01:10 PM

    I am having issues with my forms. I am getting numerous responses related to forms being submitted, but not delivered. Is this on my end or yours? 

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    JotForm Support

    Answered by Welvin on December 03, 2015 at 02:17 PM

    Is this the correct form in question, http://www.jotform.us/form/52383191929160? If yes, I see no mistake in your configuration. However, the majority of the recipients aren't receiving any email based on our system email logs for your form. 

    For this kind of problem, this guide should help you fix it: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. The whitelisting part is important, especially you are using a custom email address in your forms.

    Let us know if you need any further assistance.