What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I fix a problem associated with payment?

    Asked by AASynagogue on December 03, 2015 at 03:30 PM

    On my form when it goes to the payment/products section, when people pick for example, two adults, two they are only being charged the price of one. Why is this happening and how can I fix it?

    Page URL:
    https://form.jotform.com/53214674199967

    problem how a fix
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 03, 2015 at 05:03 PM

    I have inspected your form and this is happening because you did not enable special pricing and enter a special price for each option.

    You can also select show total on the form option and then you can check if calculation of you payment filed is working correctly. 

    Hope this will help. Let us know if you need further assistance. 

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 03, 2015 at 05:20 PM

    Also here is my demo form: https://form.jotform.com/53366200664957? 

    Feel free to clone it.