How can I fix a problem associated with payment?

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    AASynagogue
    Asked on December 03, 2015 at 03:30 PM

    On my form when it goes to the payment/products section, when people pick for example, two adults, two they are only being charged the price of one. Why is this happening and how can I fix it?

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    BJoanna
    Answered on December 03, 2015 at 05:03 PM

    I have inspected your form and this is happening because you did not enable special pricing and enter a special price for each option.

    You can also select show total on the form option and then you can check if calculation of you payment filed is working correctly. 

    Hope this will help. Let us know if you need further assistance. 

     

  • Profile Image
    BJoanna
    Answered on December 03, 2015 at 05:20 PM

    Also here is my demo form: https://form.jotform.com/53366200664957? 

    Feel free to clone it.