How can I fix a problem associated with payment?

  • AASynagogue
    Asked on December 3, 2015 at 3:30 PM

    On my form when it goes to the payment/products section, when people pick for example, two adults, two they are only being charged the price of one. Why is this happening and how can I fix it?

  • BJoanna
    Replied on December 3, 2015 at 5:03 PM

    I have inspected your form and this is happening because you did not enable special pricing and enter a special price for each option.

    How can I fix a problem associated with payment? Image 1 Screenshot 40

    How can I fix a problem associated with payment? Image 2 Screenshot 51

    You can also select show total on the form option and then you can check if calculation of you payment filed is working correctly. 

    How can I fix a problem associated with payment? Image 3 Screenshot 62

    Hope this will help. Let us know if you need further assistance. 

     

  • BJoanna
    Replied on December 3, 2015 at 5:20 PM

    Also here is my demo form: https://form.jotform.com/53366200664957? 

    Feel free to clone it.