JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
Could you please share us the link to the website is your form embedded on ?
With the link , we will be able to do tests, find and solve the issue you are getting.
Let us know and we will more than glad to help you.