What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Monthly usage

    Asked by Robin Green on January 30, 2012 at 06:45 AM

    Hello

    I am using your free service for Jotform notifications.

    On your pricing page it offer up to 100 monthly submissions, however I have received an e-mail from you stating I have used my monthly allowance of 20 submissions.

    Which is correct please as I cannot afford to loose this faciltiy.

    Please reply as soon as possible.

    Regards

    Robin Green

    Page URL:
    http://www.jotform.com/pricing/

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    Answered by AtacanC on January 30, 2012 at 08:06 AM

    Hi Robert,

    You created your forms under a guest account and guest accounts are limited to receive 20 regular submissions per month. You just need to register for a free account using the same email address you entered for your guest account.So your forms will be transferred automatically.

    Feel free to contact us if you need further assistance.

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    Answered by arjay on January 30, 2012 at 10:27 AM

    I've just registered as you've said but the form I made isn't in my account.  also, what happens to any messages I get sent before my account is opened.

    Regards

    Robin

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    JotForm Support

    Answered by NeilVicente on January 30, 2012 at 12:45 PM

    Robin,

    What is the URL of the forms you were using before you registered an account? This is so we can track them down and move them to your account.

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    Answered by arjay on January 30, 2012 at 12:46 PM

    Do you want just the web sites of the exact page of the site.?

    Regards

    Robin

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    JotForm Support

    Answered by NeilVicente on January 30, 2012 at 12:52 PM

    I need the URL of the exact page where the forms are embedded.

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    Answered by Robin on January 30, 2012 at 01:06 PM

    Hi

    I've used the form in all the following sites.

    http://www.valvewheelspanner.co.uk/contact%20us.htm

    http://www.wheelspanner.co.uk/contact%20us.htm

    http://valvewheelkey.co.uk/contact%20us.htm

    http://www.wheelkey.co.uk/contact%20us.htm

    http://www.visitbirmingham.co.uk/contact%20us.htm

    http://www.visitweymouth.co/contact%20us.htm

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    JotForm Support

    Answered by NeilVicente on January 30, 2012 at 01:09 PM

    The form is already in your account arjay. Do you still have any problems with it?

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    Answered by arjay on January 30, 2012 at 01:13 PM

    thanks Neil

    I'll check it out.  So I've now got an account open with you for the basic package.  As you can see from the sites I'm sure we'll need a bigger package soon.

    regards

    robin