I am not getting my form submissions

  • Profile Image
    misskysweetheart
    Asked on December 03, 2015 at 08:13 PM

    I set up a form.

    The submissions are not coming to my email at misskysweetheart@gmail.com or showing in the submission status.

    How do I fix this?

  • Profile Image
    Sammy
    Answered on December 04, 2015 at 01:28 AM

    I have checked our logs for your email and all the notifications are being sent successfully.

    Kindly confirm that the mails are not going to your SPAM box.

    Further investigation also indicates that you email template "Notification2" appears to be corrupted and it is missing the fields in the email body.

    Kindly remove the notification and create anew one to resolve this issue then test you form by submitting some data.

     

    also it appears you have a payment collection field, if user dooes not go through with the payments the submissions will be categorized under "Incomplete Payments" in your submissions page

  • Profile Image
    Sammy
    Answered on December 04, 2015 at 01:30 AM

    Additionally you can set up you paypal widget to send you emails of pending payments.

    This feature is accessible under the widget properties.