What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting my form submissions

    Asked by misskysweetheart on December 03, 2015 at 08:13 PM

    I set up a form.

    The submissions are not coming to my email at misskysweetheart@gmail.com or showing in the submission status.

    How do I fix this?

    Page URL:

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    Answered by Sammy on December 04, 2015 at 01:28 AM

    I have checked our logs for your email and all the notifications are being sent successfully.

    Kindly confirm that the mails are not going to your SPAM box.

    Further investigation also indicates that you email template "Notification2" appears to be corrupted and it is missing the fields in the email body.

    Kindly remove the notification and create anew one to resolve this issue then test you form by submitting some data.


    also it appears you have a payment collection field, if user dooes not go through with the payments the submissions will be categorized under "Incomplete Payments" in your submissions page

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    Answered by Sammy on December 04, 2015 at 01:30 AM

    Additionally you can set up you paypal widget to send you emails of pending payments.

    This feature is accessible under the widget properties.