- JotForm SupportJanAnswered on December 04, 2015 at 10:29 AM
I cloned your form and check the email notification settings, I found out that the field names in the notification did not match. Only the name field shows correctly.
I would recommend you deleting this notification and creating a new one. When you create a new one, all form fields will be automatically added in the email message.
Let us know if you have any questions. Thank you.
- jczlnskiAnswered on December 05, 2015 at 12:45 PMI have never changed any of that info. Why would it not work properly? At least the submissions on the back end do work so I should be OK.
- victorAnswered on December 05, 2015 at 03:00 PM
Fields are not automatically updated in email notifications. I am assuming that after creating the email notification, some one remove this fields and added them again (with different ID). Since it did not update automatically, the email notification still had the old field IDs.
I am glad this is working now and on behalf of my colleague, you are welcome. If you have further question or issues, please do not hesitate contacting us. We will be glad to help.