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  • Profile Image

    Fields name did not match with the email notification

    Asked by jczlnski on December 04, 2015 at 08:27 AM

    This is the link to the form.  https://form.jotform.com/52994951539169

    It does capture the correct info in the submissions but the email notifications I am getting do not show any of the info.

     

     

    Page URL:
    https://form.jotform.com/52994951539169

    Screenshot
    email receiving fields name email notifications notifications
  • Profile Image
    JotForm Support

    Answered by Jan on December 04, 2015 at 10:29 AM

    I cloned your form and check the email notification settings, I found out that the field names in the notification did not match. Only the name field shows correctly.

    I would recommend you deleting this notification and creating a new one. When you create a new one, all form fields will be automatically added in the email message.

    Here are some helpful guides:
    Setting-Up-Email-Notifications
    Notification-Autoresponder-Email-Details

    Let us know if you have any questions. Thank you.

  • Profile Image

    Answered by jczlnski on December 05, 2015 at 12:45 PM
    I have never changed any of that info. Why would it not work properly? At least the submissions on the back end do work so I should be OK.
    Thanks.
    ...
  • Profile Image

    Answered by victor on December 05, 2015 at 03:00 PM

    Fields are not automatically updated in email notifications. I am assuming that after creating the email notification, some one remove this fields and added them again (with different ID). Since it did not update automatically, the email notification still had the old field IDs.

    I am glad this is working now and on behalf of my colleague, you are welcome. If you have further question or issues, please do not hesitate contacting us. We will be glad to help.