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    JotForm Support

    Images with three words in the file name, with uppercase and, with spacing aren't showing up in Android devices

    Asked by Welvin on December 04, 2015 at 10:26 AM

    As originally reported here: https://www.jotform.com/answers/717887

    Here's my test form:


    File Names:

    jotform Heading Images.png

    Jotform Header IV.png

    Jotform Heading Image.png


    Here's the error in the mobile browser console:



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    JotForm Support

    Answered by liyam on January 02, 2016 at 11:41 AM

    Hello Welvin,

    There appears to be a problem with the behavior of chrome browsers in android devices which does not encode properly the spaces when redirected by jotform to its file server. I've been having difficulty resolving this on these devices. What I had to do was rename the special characters and spaces of files upon upload. So from this moment on, when uploading images on the form builder it will instead fill the spaces with underscores.

    Just let me know if you have questions.