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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Images with three words in the file name, with uppercase and, with spacing aren't showing up in Android devices

    Asked by Welvin on December 04, 2015 at 10:26 AM

    As originally reported here: https://www.jotform.com/answers/717887

    Here's my test form:

    https://form.jotform.com/53373757516968

    File Names:

    jotform Heading Images.png

    Jotform Header IV.png

    Jotform Heading Image.png

     

    Here's the error in the mobile browser console:

     

    Thanks

    form images
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    JotForm Support

    Answered by liyam on January 02, 2016 at 11:41 AM

    Hello Welvin,

    There appears to be a problem with the behavior of chrome browsers in android devices which does not encode properly the spaces when redirected by jotform to its file server. I've been having difficulty resolving this on these devices. What I had to do was rename the special characters and spaces of files upon upload. So from this moment on, when uploading images on the form builder it will instead fill the spaces with underscores.

    Just let me know if you have questions.