Images with three words in the file name, with uppercase and, with spacing aren't showing up in Android devices

  • Profile Image
    Welvin
    Asked on December 04, 2015 at 10:26 AM

    As originally reported here: https://www.jotform.com/answers/717887

    Here's my test form:

    https://form.jotform.com/53373757516968

    File Names:

    jotform Heading Images.png

    Jotform Header IV.png

    Jotform Heading Image.png

     

    Here's the error in the mobile browser console:

     

    Thanks

  • Profile Image
    liyam
    Answered on January 02, 2016 at 11:41 AM

    Hello Welvin,

    There appears to be a problem with the behavior of chrome browsers in android devices which does not encode properly the spaces when redirected by jotform to its file server. I've been having difficulty resolving this on these devices. What I had to do was rename the special characters and spaces of files upon upload. So from this moment on, when uploading images on the form builder it will instead fill the spaces with underscores.

    Just let me know if you have questions.