What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I receive email from my form?

    Asked by dmawyin on December 04, 2015 at 01:37 PM

    Hello, I am not receiving emails from the form I created. Please help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 04, 2015 at 02:36 PM

    Hello dmawyin,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving the submission email without any problem. 

    I would suggest you to please speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. Please click on the following URL to get the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You may also like to use your own email address to send submission emails. You will have to add Custom Sender Email in your account and set it as "Sender Email" of your form's email alert. The following guide should help you:  


    Another alternative is to use Mandrill to send submission emails. You may also like to check the following guide as well:  http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!