What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New email address not receiving notifier emails.

    Asked by annieprice on December 05, 2015 at 06:08 AM

    I have recently changed a notifier email address to an outlook address and when I test it by submitting a form, the form goes to all other email addresses but not to the new one.

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    JotForm Support

    Answered by Welvin on December 05, 2015 at 09:31 AM

    I am sure the email is in your spam folder. Please go to outlook website and login from there to check the emails. I would also suggest adding noreply@jotform.com to your outlook safe sender list settings or contact list. This would help you ensure that the form emails will go to your inbox.

    Let us know if you need further assistance.

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    JotForm Support

    Answered by Welvin on December 05, 2015 at 09:32 AM

    Just to add, we are sending the form emails just fine. Here's how to check your email history: