New email address not receiving notifier emails.

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    annieprice
    Asked on December 05, 2015 at 06:08 AM

    I have recently changed a notifier email address to an outlook address and when I test it by submitting a form, the form goes to all other email addresses but not to the new one.

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    Welvin
    Answered on December 05, 2015 at 09:31 AM

    I am sure the email is in your spam folder. Please go to outlook website and login from there to check the emails. I would also suggest adding noreply@jotform.com to your outlook safe sender list settings or contact list. This would help you ensure that the form emails will go to your inbox.

    Let us know if you need further assistance.

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    Welvin
    Answered on December 05, 2015 at 09:32 AM

    Just to add, we are sending the form emails just fine. Here's how to check your email history: 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History