What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Campaign Monitor Integration: Only allows to select the first element from the list, it's disabling other options

    Asked by roswellphoto on December 05, 2015 at 01:24 PM

    I've been able to successfully link our membership form to Campaign Monitor last year and I'm trying to do that with our 2016 membership form this year. I created the list in CM, copied the API key and was able to authenticate. I can see each our 2016 list in the dropdown, but only the 2014 membership list is selectable, the others are grayed out.

    Page URL:
    https://form.jotform.com/53267479469978

    Screenshot
    grayed out campaign membership form and authenticate
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 05, 2015 at 07:42 PM

    Hi,

    I was able to replicate your issue, I cloned your form and I can see the same on my end : 

    I also made a new form and can see the same, I will escalate it to our second level, one of our developers will take a look here, we will let you know any news via this thread.

    Regards.

  • Profile Image
    JotForm Developer

    Answered by deniz on December 07, 2015 at 08:24 AM

    Hi,

    In Campaign Monitor integration, Clients are not selectable, you need to create list too. You can create list under List & Subscribers tab.

    When you create a list under your clients, you can able to select list and create integration.

    Hope this helps.

    Thanks.

  • Profile Image

    Answered by roswellphoto on December 09, 2015 at 07:15 AM

    I'm not attempting to select a "client", I'm attempting to select a list that I recently created. I successfully created the integration on our 2015 membership form (see screenshot) but this month, only the 2014 list is made selectable. I've re-attempted again this morning with the same results provided in the initial request.

  • Profile Image

    Answered by victor on December 09, 2015 at 10:05 AM

    Thank you for the update. I have forward this to our team, so they may analyze it again. As soon as we have any update we will let you know.

    To helps analyze better the situation, could you also please indicate the browser which you are having this issue.

  • Profile Image

    Answered by roswellphoto on December 09, 2015 at 10:56 AM

    I'm using Chrome.

  • Profile Image
    JotForm Support

    Answered by Kiran on December 09, 2015 at 01:12 PM

    Thanks for the information. I've tested on my account and I'm able to replicate the issue from my end. Let me forward my observations as well to our backend team. Once we have any update in this regard, we will be posting you here.

    Thank you for your patience.

  • Profile Image

    Answered by boblelle on December 09, 2015 at 02:03 PM

    I am experiencing the same issue.  How will you inform us that problem has been resolved?

    By the way, I am using Campaign Monitor Agency version if that makes any difference.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 09, 2015 at 03:26 PM

    Hi boblelle,

    In order to assist you better, I have moved your report to this thread :

    http://www.jotform.com/answers/721622

    I will answer there.

    Thanks.

  • Profile Image
    JotForm Developer

    Answered by deniz on December 10, 2015 at 06:37 AM

    Hi,

    We are sorry for this issue. This problem has been fixed now.

    Thank you for your patience.