What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't submissions being directed to my email?

    Asked by pianocadabra on December 06, 2015 at 10:38 AM

    I just tested my form. Although it appears on your server, the submission didn't make it to my email box (checked all folders)... just happened twice.

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    JotForm Support

    Answered by Jan on December 06, 2015 at 11:47 AM

    The email address in the recipient is not in the bounce list. I checked the mail logs and I saw that the notifications were sent sucessfully.

    [2015-12-06 10:35:13] Submission #325225312466832252 Form #51975714529163 SENT to mag**@pianocad****.com from noreply@jotform.com via AMAZONSES 

    [2015-12-06 10:29:04] Submission #325224944466865608 Form #51975714529163 SENT to mag**@pianocad****.com from noreply@jotform.com via AMAZONSES 


    I checked the email notifications and I saw that the "Sender Name" is not configured correctly. Please don't leave it blank. If you leave it blank then it is possible that the mail servers will treat it as a spam.

    Please check this guide: How to setup email alerts to prevent email bouncing related issues

    Please check again all the folders (spam and junk) in your email. Also, please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Hope that helps. Let us know if you need further help. Thank you.