Billed twice

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    DawsonsIntranet
    Asked on December 07, 2015 at 10:32 AM

    Hi

    I've had an invoice from FastSpring for $11.94 (I've never had an invoice from them before) as well as the usual invoice from BlueSnap for £6.92

    Why has money gone out to both of these? Nothing has changed with the account status but we are being billed twice.

    Andy.

     

  • Profile Image
    Welvin
    Answered on December 07, 2015 at 11:10 AM

    You have previously posted this thread http://www.jotform.com/answers/705469 and you said that you've updated the payment method. I think you've made a new payment instead of updating it. Anyways, I have cancelled your subscription through FastSpring and refunded your payment. Your subscription is active through BlueSnap.

    Please contact us again if we can help in any way.

  • Profile Image
    DawsonsIntranet
    Answered on December 07, 2015 at 11:20 AM

    Hi

    I don't remember doing that! Finance have just asked me what's going on as two payments have gone out! Thanks, anyway.

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    Welvin
    Answered on December 07, 2015 at 11:46 AM

    You're welcome. I forgot to mentioned that the refund will be processed and will reflect in your card within 4-10 business days.