- DawsonsIntranetAsked on December 07, 2015 at 10:32 AM
I've had an invoice from FastSpring for $11.94 (I've never had an invoice from them before) as well as the usual invoice from BlueSnap for £6.92
Why has money gone out to both of these? Nothing has changed with the account status but we are being billed twice.
- JotForm SupportWelvinAnswered on December 07, 2015 at 11:10 AM
You have previously posted this thread http://www.jotform.com/answers/705469 and you said that you've updated the payment method. I think you've made a new payment instead of updating it. Anyways, I have cancelled your subscription through FastSpring and refunded your payment. Your subscription is active through BlueSnap.
Please contact us again if we can help in any way.
- DawsonsIntranetAnswered on December 07, 2015 at 11:20 AM
I don't remember doing that! Finance have just asked me what's going on as two payments have gone out! Thanks, anyway.
- JotForm SupportWelvinAnswered on December 07, 2015 at 11:46 AM
You're welcome. I forgot to mentioned that the refund will be processed and will reflect in your card within 4-10 business days.