What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billed twice

    Asked by DawsonsIntranet on December 07, 2015 at 10:32 AM

    Hi

    I've had an invoice from FastSpring for $11.94 (I've never had an invoice from them before) as well as the usual invoice from BlueSnap for £6.92

    Why has money gone out to both of these? Nothing has changed with the account status but we are being billed twice.

    Andy.

     

    billed status account status bluesnap
  • Profile Image
    JotForm Support

    Answered by Welvin on December 07, 2015 at 11:10 AM

    You have previously posted this thread http://www.jotform.com/answers/705469 and you said that you've updated the payment method. I think you've made a new payment instead of updating it. Anyways, I have cancelled your subscription through FastSpring and refunded your payment. Your subscription is active through BlueSnap.

    Please contact us again if we can help in any way.

  • Profile Image

    Answered by DawsonsIntranet on December 07, 2015 at 11:20 AM

    Hi

    I don't remember doing that! Finance have just asked me what's going on as two payments have gone out! Thanks, anyway.

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    JotForm Support

    Answered by Welvin on December 07, 2015 at 11:46 AM

    You're welcome. I forgot to mentioned that the refund will be processed and will reflect in your card within 4-10 business days.