What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Successful payments are being added to my incomplete payment list

    Asked by Trentotto on December 08, 2015 at 09:03 AM

    hello

    my payment confirmation is not OK on jotform submissions ( incomplete payment) althought the payment is confirmed by PAY PAL service ...

    so the submissions mail, and the automatic emails that inform to prepare the goods is not created.

    any solution please?

     

    thanks

     

    Sebastian

    Page URL:
    https://form.jotform.com/53204935979972

    Screenshot
    incomplete payment complete payment
  • Profile Image
    JotForm Support

    Answered by Welvin on December 08, 2015 at 10:32 AM

    You should make sure that IPN is enabled in your Paypal account. Here's our complete guide for the incomplete payment: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Here's how to enable IPN settings: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    If enabling the IPN still gives you the issues in the form, let us know so we can investigate further.

  • Profile Image

    Answered by Trentotto on December 08, 2015 at 11:12 AM

    Ok tahlks i gonna try to enable IPN

     

    but when i tried the jotform with a real payement with my credit card, 10 days ago, it was successful

     

    sebastian

  • Profile Image
    JotForm Support

    Answered by Welvin on December 08, 2015 at 12:24 PM

    I think that is because you are paying using a credit card, but the other is paying using a Paypal account. Please try the IPN and let us know if the issue persists.