Successful payments are being added to my incomplete payment list

  • Trentotto
    Asked on December 8, 2015 at 9:03 AM

    hello

    my payment confirmation is not OK on jotform submissions ( incomplete payment) althought the payment is confirmed by PAY PAL service ...

    so the submissions mail, and the automatic emails that inform to prepare the goods is not created.

    any solution please?

     

    thanks

     

    Sebastian

    Jotform Thread 720254 Screenshot
    Page URL: https://form.jotform.com/53204935979972
  • Welvin Support Team Lead
    Replied on December 8, 2015 at 10:32 AM

    You should make sure that IPN is enabled in your Paypal account. Here's our complete guide for the incomplete payment: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    Here's how to enable IPN settings: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    If enabling the IPN still gives you the issues in the form, let us know so we can investigate further.

  • Trentotto
    Replied on December 8, 2015 at 11:12 AM

    Ok tahlks i gonna try to enable IPN

     

    but when i tried the jotform with a real payement with my credit card, 10 days ago, it was successful

     

    sebastian

  • Welvin Support Team Lead
    Replied on December 8, 2015 at 12:24 PM

    I think that is because you are paying using a credit card, but the other is paying using a Paypal account. Please try the IPN and let us know if the issue persists.