JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see that the Premium Yearly susbcription on your account is now cancelled and you'll not be charged for this account anymore. You can check the status of the subscription using the following link.
Please be noted that the account shall be holding premium subscription till the end of current subscription period and then downgraded to Free.
Hope this information helps.