What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to cancel my jotform subscription, can you help?

    Asked by crossroads229 on December 08, 2015 at 09:19 AM
    JotForm JotForm Subscription unable to cancel
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    JotForm Support

    Answered by Kiran on December 08, 2015 at 10:36 AM

    I see that the Premium Yearly susbcription on your account is now cancelled and you'll not be charged for this account anymore. You can check the status of the subscription using the following link. 

    https://sites.fastspring.com/interlogy/order/s/INT141208-3706-57427S

    Please be noted that the account shall be holding premium subscription till the end of current subscription period and then downgraded to Free.

    Hope this information helps.