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    Is there any way to extract the Billing Address from the payment tool?

    Asked by SunbridgeInstitute on December 08, 2015 at 11:23 AM

    Hello there. I would like to help my clients minimize the number of times that they have to enter their address into my forms. By default they have to enter the billing address for the credit card payment, so I'm wondering if I can use this entry to pre-fill a home address field (since most, but not all, have the same home address as billing address).

    Also, when I download the data from my submissions, will the billing address be downloaded in that spreadsheet, so I have access to it for my database?

    Thank you!

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    JotForm Support

    Answered by david on December 08, 2015 at 01:04 PM


    The billing/shipping address from the payment field will be included in your form data and will also be included in the spreadsheet download of your submissions. 

    Unfortunately, the data entered in the address portion of payment fields is not usable by conditions.  It would not be possible to use that data to populate another address field.