What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my uploaded image not remain in the form, but instead goes blank with the processing/timer/waiting symbol?

    Asked by Aisling  on December 08, 2015 at 12:09 PM

    I have uploaded an image as a Draw-on Image, and it appears to upload successfully, however shortly after the whole image goes grey and the processing/timer/waiting symbol shows instead. When I look on preview and check the form URL in another window, it also shows this grey box. Please help.

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    JotForm Support

    Answered by Charlie on December 08, 2015 at 01:55 PM

    I've checked your form titled "Initial Assessment" form. Your link was incorrectly inputted in the Draw On Image widget.

    Please make sure that your URL is correct.


    I cloned your form for testing purposes and corrected it in my end, you can test it here: https://form.jotform.com/53415931928966?.

    I was able to submit the cloned form and the image was successfully recorded in my submissions page.


    Let us know if you are still having problems on this.

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    Answered by acondon on December 09, 2015 at 04:08 AM

    I deleted the original widget and added a new one with the link as you have written it in your screenshot above, however the same thing happened - it wouldn't load and just showed grey box with the waiting symbol. Was I supposed to use your example? 

    Also my form was created initially without logging in (it is now saved in my login account) - can anyone else access my form because it wasn't originally created in an account?
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    Answered by acondon on December 09, 2015 at 04:22 AM

    I seem to have rectified the image issue, thank you for your help. 

    However, I am still wondering about the issue of who my form is visible/accessible to, so advice on this would still be most appreciated. Thank you

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    JotForm Support

    Answered by EltonCris on December 09, 2015 at 07:53 AM

    Glad to hear you were able to resolve the problem.

    We will answer your other question on this thread http://www.jotform.com/answers/721210.