Why does my uploaded image not remain in the form, but instead goes blank with the processing/timer/waiting symbol?

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    Asked on December 08, 2015 at 12:09 PM

    I have uploaded an image as a Draw-on Image, and it appears to upload successfully, however shortly after the whole image goes grey and the processing/timer/waiting symbol shows instead. When I look on preview and check the form URL in another window, it also shows this grey box. Please help.

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    Answered on December 08, 2015 at 01:55 PM

    I've checked your form titled "Initial Assessment" form. Your link was incorrectly inputted in the Draw On Image widget.

    Please make sure that your URL is correct.


    I cloned your form for testing purposes and corrected it in my end, you can test it here: https://form.jotform.com/53415931928966?.

    I was able to submit the cloned form and the image was successfully recorded in my submissions page.


    Let us know if you are still having problems on this.

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    Answered on December 09, 2015 at 04:08 AM

    I deleted the original widget and added a new one with the link as you have written it in your screenshot above, however the same thing happened - it wouldn't load and just showed grey box with the waiting symbol. Was I supposed to use your example? 

    Also my form was created initially without logging in (it is now saved in my login account) - can anyone else access my form because it wasn't originally created in an account?
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    Answered on December 09, 2015 at 04:22 AM

    I seem to have rectified the image issue, thank you for your help. 

    However, I am still wondering about the issue of who my form is visible/accessible to, so advice on this would still be most appreciated. Thank you

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    Answered on December 09, 2015 at 07:53 AM

    Glad to hear you were able to resolve the problem.

    We will answer your other question on this thread http://www.jotform.com/answers/721210.