What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my form get stuck on "Please Wait"?

    Asked by ECteam on December 08, 2015 at 12:09 PM

    I have 110 submissions on this form and haven't had any issues until the last 2 weeks. It literally is stuck on "please submit" won't continue. I have over 50 people very frustrated trying to get their information in and nothing will work. What do I need to do to fix this?

    Page URL:
    https://form.jotform.com/52185523062147

    please wait stuck Submissions and information
  • Profile Image
    JotForm Support

    Answered by Kiran on December 08, 2015 at 02:03 PM

    I've tried submitted your JotForm and I was able to submit it without any issues. However, when I try to choose make the payment it displayed me an error message that the card was declined since I was using test credit card number. 

    I'm not sure if that happens due to Stripe payment field. Could you try removing the Stripe field from your JotForm and try adding the field once again to see if that helps? If the issue still persists, please let us know. We will be happy to take a look again.

    Thanks!