Send notification to a different address based on a condition

  • wbarkwell
    Asked on December 8, 2015 at 12:14 PM
    On conditional actions … what options do I have for the email address … I’m preparing a Service Request form and I need the email to go to another Company for any hardware issues.
    Bill
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  • Kiran Support Team Lead
    Replied on December 8, 2015 at 12:30 PM

    I understand that you want to send the notification to a different email address for any hardware related issues. I notice that there are no notifications present on your JotForm http://www.jotform.us/form/53413752057150 

    Please add a notifier to your JotForm by following the guide below :

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Once the notifier is added to your JotForm, you can now open the conditions wizards to setup conditions to send the email based on conditions.

    1. On the Conditions wizard, please select the option to Change Email Recipient.

    Send notification to a different address based on a condition Image 1 Screenshot 40

    2. Now, setup the rules to match your conditions.

    Send notification to a different address based on a condition Image 2 Screenshot 51

    3. You can add multiple rules by adding + sign on the left side.

    4. Now, select the notifier to send to choose the different recipient. 

    Send notification to a different address based on a condition Image 3 Screenshot 62

    5. Save the condition and your JotForm.

    Please be noted that the notifier will be sent to the email address only if the conditions are matched.

    Hope this information helps.

  • wbarkwell
    Replied on December 8, 2015 at 12:45 PM
    Thank you for your help !
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