What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple File Upload Issue

    Asked by onepoint on January 31, 2012 at 10:43 AM

    I am having a problem with customers repeatedly not realizing that they can upload multiple files through the same upload field. Before I made several fields, but I like the clean look of just the one. Is there any way that the button could change to "upload additional files" upon submission of the first to avoid this confusion?

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    JotForm Support

    Answered by abajan on January 31, 2012 at 03:24 PM

    There's currently no way to do that but it might not be a bad idea to change the button's text from "Upload a file" to "Upload Files". See how to edit the text here.

    Additionally, you could include hover text for the button explaining the procedure for uploading multiple files.