JotForm is creating two PDFs for each submission

  • Realtipix
    Asked on December 8, 2015 at 10:45 PM

    I am using Dropbox integration with my forms. Just recently, I started seeing two folders created in Dropbox for each submission - One folder has all the files and PDF, and the other folder with a duplicate name has only a PDF. Why is it doing this? Please help. I only want it to create one folder in Dropbox for every submission. 

  • Ashwin JotForm Support
    Replied on December 9, 2015 at 2:08 AM

    Hello Realtipix,

    I'm sorry for the trouble caused to you.

    I did clone your form and upon testing, I am unable to replicate the issue you are having. Dropbox creates only one submission folder where the submission folder as well as the uploads are uploaded. Only one submission PDF is being created.

    Please check the screenshot below:

    JotForm is creating two PDFs for each submission Image 1 Screenshot 20

    Please share a screenshot how the folders are being created in your dropbox account and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!