What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I turn spam protection off?

    Asked by masterdrone on December 08, 2015 at 11:03 PM

    I need to disable spam protection

    Page URL:
    https://makemyvideointeractive.com/videos/0902348e63d2eb9266ccdc93ac9b<br/>6cc9a1151345/preview

    spam protection how how can i
  • Profile Image
    JotForm Support

    Answered by Charlie on December 09, 2015 at 01:57 AM

    I checked your forms, I presume you would like to remove the captcha field?

    You can remove it by selecting the captcha field in your form builder, and clicking the "x" button.

     

    Do let us know if you need more help on this.

  • Profile Image

    Answered by masterdrone on December 09, 2015 at 10:45 PM
    I did this (above info) and the form still leads to a page after hitting
    submit that runs the capture.
    ???
    Thanks for the reply by the way
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on December 10, 2015 at 02:12 AM

    May I know if the form is embedded on a website? If it is, could you try re-embedding using the iFrame embed code instead? Here's a guide on how to get it: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if that works.

  • Profile Image

    Answered by masterdrone on December 10, 2015 at 04:45 AM
    I have tried using the java embed code... as you suggested. The script
    doesn't show at all when I do. The code I tried was... type="text/javascript"
    src="https://form.jotform.co/jsform/53414920321849">
    The application of the form is the result of a video hot spot that pops up
    at the end of a video... You can see the application here...
    https://makemyvideointeractive.com/videos/0902348e63d2eb9266ccdc93ac9b6cc9a1151345/preview
    You have to skip to the near end of the video and the hot spot will appear.
    When clicked, the form launches as a lightbox.
    Upon completing and submitting the form, you are taken to a blank page with
    the capture challenge. You must complete the
    challenge successfully before the data is written to my spreadsheet. Embed
    code that works is the Source Code.
    ...
  • Profile Image

    Answered by masterdrone on December 10, 2015 at 04:45 AM
    Here's more info... If I try the Embed Popup, or iFrame code, the
    formatting changes and the activation of the form changes.
    (must click the form title) but both of these version bypass the capture
    challenge page that occurs after completing the script.
    ...
  • Profile Image

    Answered by masterdrone on December 10, 2015 at 04:45 AM
    Here's more info... If I try the Embed Popup, or iFrame code, the
    formatting is lost and the activation of the form changes.
    (must click the form title) but both of these version do bypass the capture
    challenge page that occurs after completing the script.
    ...
  • Profile Image
    JotForm Support

    Answered by mert on December 10, 2015 at 07:51 AM

    Actually, when you embed your code as a "Lightbox", everything about your form will stay as the same. Also, if you set the "Lightbox" to act like popup window, it will popup when the page loads.

     

    To do that,

     

    In addition, here is the "Lightbox" version of your form. As it is seen, everything looks the same with the original form.

     

    If you want to point some other part or need more information, please let us know.

    Thanks.

  • Profile Image

    Answered by masterdrone on December 10, 2015 at 02:45 PM
    Tried your work-around with the lightbox. Now, the form does not show on
    my application at all...
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 10, 2015 at 03:43 PM

    I have checked the link to your application. I played the video and at the near end, I clicked the Gift icon and was able to see the modal that holds your form. But it was blank, I have inspected it and saw you chose to embed your form as a lightbox and is set to openOnLoad: true.

    Can you please try if embedding your form using the iframe code without its script part would solve your issue?

    Chances are the script part of the iframe code has some conflict with your application/websites scripts.

    Let us know how it goes. We will wait for your response. Thank you.