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    Revision History limited to one hour

    Asked by hr587 on December 09, 2015 at 01:23 PM

    I need to revert back to a version of a form that is more than one hour ago.  I am not being given that option.  Several aspects stopped working after I added a widget (configurable list) and I want to go back to before the configurable list was added at all.

    Page URL:
    https://form.jotform.com/hr587/sun-country-sub-form

    revision stopped working all and configurable list
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 09, 2015 at 03:51 PM

    I have checked the revision history of your form on my end, and I can see that there are options to revise your form from more than an hour ago.

    Are you not seeing those when you try to view the Revision History of your form?

    Can you send us a screenshot of what you're seeing?  We will wait for your response. Thank you.

  • Profile Image

    Answered by hr587 on December 09, 2015 at 03:55 PM

    Well, to be precise, I needed to revert to more than an hour ago back at 1:23 pm, EST, when I submitted my question :)

    I would like to revert to a version of the form prior to 10:30 am EST this morning.  Some time after that, I added a Configurable List widget, and shortly thereafter, some of my autoresponders stopped working.

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    JotForm Support

    Answered by Mike_G on December 09, 2015 at 05:54 PM

    Right now it is 5:54 PM EST. So if you need to revert back more than hour ago before 1:23 PM EST, that's more than 5 hours from now. Normally, it should show you every change you made on your form. If it was saved successfully within the last day it should show on the Revision History. It is possible that it depends on the number of saves you made on your form and it pushed out the older ones. I would need to confirm this with our developers and we will notify you with any updates if there are any on this thread. 

    Thank you.

  • Profile Image

    Answered by hr587 on December 09, 2015 at 06:27 PM

    In the event that I am not able to revert to a version prior to 11 am EST today,

    please help me fix the problems I am now having with most of my autoresponder emails.  The only way I am finding to fix them is to completely delete the autoresponder email and all associated conditions, then re-create, inputting the same terms.  Then they work.

    I do not have time to rebuild this entire form.  I am supposed to roll it out on Friday morning.  Everything worked perfectly this morning, between 9:30 and 10:30 am EST.  I tested it several times.   After I added the Configurable List widget (which I later deleted), somehow my conditions or autoresponders got messed up.  I just need to restore to a version from this morning.

      Thank you.

     

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    JotForm Support

    Answered by Mike_G on December 09, 2015 at 07:39 PM

    I have moved your concern to a new thread. We believe that we can better assist our users if you will have a separate thread for every question that you have. 

    Here's the link to that new thread. We will attend to you there as soon as possible. Thank you.