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    Email notifications not receiving when form is submitted from website

    Asked by dfiguer02 on December 09, 2015 at 08:16 PM

    Please help! Form was working fine and now is not. 

     

    email notifications email receiving and
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    JotForm Support

    Answered by Chriistian on December 10, 2015 at 12:30 AM

    Hi,

     

    Are you referring to this form - http://www.jotform.us/form/42965818593168? I checked the mail logs of the email recipient of the notification email of the form (urbanscholars@ccny.cuny.edu) and the emails are sent successfully.

     

    Are you still not receiving the email? If so, I noticed that you have setup a custom Sender Email in your notification email. Can you try to use noreply@jotform.com as Sender Email and see if you will now receive the email?

     

    Do let us know if you need further assistance.
    Regards.