What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to cancel my subscription

    Asked by Tmanic on December 10, 2015 at 06:44 AM
    how
  • Profile Image
    JotForm Support

    Answered by Kiran on December 10, 2015 at 09:02 AM

    I see that your account is holding Premium Bi-yearly subscription which was paid using PayPal. The subscription is now cancelled since the payment to renew the subscription was failed. Your account is scheduled to downgrade to Free by 11th December 2015. 

    Hope this information helps! Let us know if you need any further assistance. We will be happy to help.