What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I thought I canceled my account. I dont want to get charged

    Asked by 400westrich on December 10, 2015 at 09:13 AM
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    Answered by victor on December 10, 2015 at 10:28 AM

    Sorry for this inconvenience. I have just verified you account and noticed that you have just been bill yesterday (12/9/2015). I am assuming that you did not want this and wish to get a refund and downgrade to a free account.

    Before I do anything, could you please confirm this. We will be glad to help and give you a refund of your last payment.

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    Answered by 400westrich on December 10, 2015 at 10:45 AM
    Yes I would like a refund please.
    Thank you
    Angela Jann
    Art & Events Coordinator
    *400 West Rich*
    400 West Rich St
    Columbus, OH 43215
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    Answered by victor on December 10, 2015 at 11:18 AM

    As per your request I have downgraded your account to FREE and have refunded your last payment. Please give a few days to process. If you do not see any refund, please let us know and we will immediately take another look.

    If you have any other question, please do not hesitate contacting us. We will be glad to assist.