Our users are getting certificate errors on our secure forms, what should I tell them?

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    calhouncollege
    Asked on February 01, 2012 at 09:32 AM

    This is the error our users get when they go to our secure jotforms.  You can click continue to this website but when it says "not recommended" what should we do?

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    fxr
    Answered on February 01, 2012 at 09:55 AM

    I am unable to replicate this problem on IE7, IE8 or IE9.

    Our SSL cert appears to be reporting fine for https://www.jotform.com

     

    When does it happen? When the form first loads or after you press the submit button?

     

    Is the same issue also happening on this link to your form using our other SSL cert?  https://secure.jotform.com/form/92594445598 

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    calhouncollege
    Answered on February 01, 2012 at 03:17 PM

    When it first loads.

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    fxr
    Answered on February 01, 2012 at 04:14 PM

    I understand your frustration with this, but we have had no one else reporting any continuing issues with our https://www.jotform.com secure URL. 

    When was this reported? 

     

    I do suggest using our prefered secure server: https://secure.jotform.com