I am not receiving emails from our form

  • Profile Image
    lee sample
    Asked on February 01, 2012 at 12:28 PM


    Are are using a contact us form and the emails are not being delivered.  I need to see if you can check the mail logs to find the non-delivery error so I can fix the issue.  We are using trend micro for exchange 2007 protection.  Our actual jotform URL is


  • Profile Image
    Answered on February 01, 2012 at 12:36 PM

    Hi lee,

    Please go to this thread for further assistance and guidelines: http://www.jotform.com/answers/55594-I-m-not-receiving-emails-anymore-

    Thank you for using JotForm!

  • Profile Image
    Answered on February 01, 2012 at 12:58 PM

    Is it the wXXXXfo@weXXXXfoods.com notifications that dont seem to be getting through?

    Our mail logs are reporting those emails are being accepted from delivery by the remote email host. 


    I suggest using noreply@jotform.com as the Sender Email of those emails 


    having the email provider whitelist our email server IP addresses:,,,,