on form submissions | JotForm

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    Authorize.net resets to $0 on form submissions

    Asked by ascapub on December 12, 2015 at 03:24 AM
    This is also happening to me, except I use Authorize.net as my payment gateway provider. I set clear hidden field values to "Don't Clear" AND I reset my Auth.net transaction key, but I am still getting $0 for all form submissions.
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    JotForm Support

    Answered by Welvin on December 12, 2015 at 12:45 PM

    Checking this form from your account: http://www.jotform.us/form/53234272980153. Your quantity starts with zero. You should start it with 1. Otherwise, you may get this problem in the form.

    What is the form? Please let us know so we can check it further for you. 

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    Answered by ascapub on December 14, 2015 at 08:09 AM

    No, the quantity needs to start with zero (for both options), in the event that only members or non-members are registering.

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    JotForm Support

    Answered by Mike on December 14, 2015 at 12:11 PM

    Do you mean that there are submissions which went through with $0.00 totals when the other totals were expected? What is the form name/link in question?

    Thank you.