What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Resetting Submissions Counter Limits

    Asked by Poizoom on December 12, 2015 at 12:13 PM

    I tried 3 test submission and I reached 3/100 at submission. I already deleted 2 of them. But it still shows 3. When is it going to lower? Is it daily/monthly/yearly? Or I just need to wait few more minutes? Because if it's permanent, JotForm is really expensive...

    Submissions yearly
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    JotForm Support

    Answered by jonathan on December 12, 2015 at 05:52 PM

    I have recalculated your submissions counter and I can see it showing the correct number now.

    It was probably due to cache issue that the count was not reflected properly on the account. The counter resets occurs every Month.

    You may login to your account at http://www.jotform.com/login to check the updated status.

    Let us know if you need further assistance.