Resetting Submissions Counter Limits

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    Poizoom
    Asked on December 12, 2015 at 12:13 PM

    I tried 3 test submission and I reached 3/100 at submission. I already deleted 2 of them. But it still shows 3. When is it going to lower? Is it daily/monthly/yearly? Or I just need to wait few more minutes? Because if it's permanent, JotForm is really expensive...

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    jonathan
    Answered on December 12, 2015 at 05:52 PM

    I have recalculated your submissions counter and I can see it showing the correct number now.

    It was probably due to cache issue that the count was not reflected properly on the account. The counter resets occurs every Month.

    You may login to your account at http://www.jotform.com/login to check the updated status.

    Let us know if you need further assistance.