What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    2nd request - Price/plan question

    Asked by Thomas Baker  on December 12, 2015 at 05:25 PM

    I'm trying to make an order. I sent the question a couple of days ago but didn't receive a response.

    Your different price/plan options have different levels of data provided. Is the data used tallied and relates to total data used during the course of a year based on when the plan started, or when one deletes responses is the data then credited back toward total allowed usage?

    Please respond ASAP so I can order a plan. Thanks.

    If you don't understand my question, our work number in San Diego is 858-779-1420. We'll be in the office most workdays from 9:00am-3:00 pm PST.



    Thomas Baker, PhD., CEO, Global Music Awards

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    JotForm Support

    Answered by BDAVID on December 12, 2015 at 07:55 PM

    The submission limit is monthly, meaning it resets the first of each month regardless your paying cycle. The counter will keep the track of each submission regardless of submission deletion.

    On regards of the available space(for you to receive files through your form), if you reach the limit, you can free up space by deleting submission that contain upload files.

    If you need anything else please open a new thread, we will be glad to assist you.