What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    hi, I needed to downgrade my subscription back to the free version. I tried to do it in the billing area but it said error that I must contact you.

    Asked by tennisfortexas on December 13, 2015 at 04:43 PM
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    JotForm Support

    Answered by Kiran on December 14, 2015 at 03:59 AM

    As per your request, we have cancelled the Premium Monthly subscription on your account tennisfortexas. Your account shall be holding this subscription status till the end of current subscription period and then downgraded to Free.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to help.