What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform over Quota

    Asked by Colinstables on December 13, 2015 at 06:45 PM

    Hey guys, 

    My Jotform has apparently exceeded its quota however i had set an unlimited amount of submissions, and from the information it has only reached 199. If i can please get an explanation and possible solution ASAP that would be appreciated as i have some very irritated customers who i would love to keep happy! 

    Thanks heaps!


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    JotForm Support

    Answered by ashwin_d on December 14, 2015 at 06:24 AM

    Hello Colinstables,

    I did check your account and found that you have successfully upgraded to bronze monthly subscription plan. 

    The reason why your account was over quota is because you have exceeded the allowed submission and upload limits. In free account you can only receive up to 100 submission and 100 MB uploads but your account current usage is 236 submissions and 715.10 MB upload space utilization.

    Since you have already upgraded your account, it is currently in good shape.

    Thank you!