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    Problem with Conditions and skip page

    Asked by yachtboy on February 01, 2012 at 10:31 PM

    I have this form:  http://www.jotform.com/form/20264730254

    I have it set up so that depending on what radio button a user checks on page 5 (General Project Info), they go either to page 6 or page 7.  Users who select the first radio button in "How would you best describe your project" go to page 6.  The other 2 buttons go to page 7.

    I want users who go to page 6 to then skip to page 8 when they have finished with page 6.  

    So the flow should be: 

    Page 5 - select the first radio button in the question, get sent to page 6

    Page 6 - complete the page, get sent to page 8

    I CANNOT get users who are on page 6 to skip to page 8. 

    I've tried dozens of different methods, but I can't make this relatively simple thing work.  I really needed this to be done by the end of today and after hours of beating my head against the keyboard it's obviously not going to happen.

    Please help!

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    Answered by indysaver on February 01, 2012 at 11:46 PM

    Under Power Tools, create a Hidden Box.  In the properties section make something your default value "skip" for example.

     

    On the conditional, Pick IF (name of box) = "skip", THEN skip to Page 8

     

    Let me know how that works.

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    JotForm Support

    Answered by abajan on February 02, 2012 at 12:43 AM

    We'll see what we can do but that form currently has two pages headed "Page 5 of 9" which may be complicating the issue (not to mention the fact that the page headed "Performance (Page 5 of 9)" is actually Page 6, the one headed "Page 7 of 9" is really Page 8 and so on!).

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    JotForm Support

    Answered by abajan on February 02, 2012 at 12:49 AM

    I just realized it's actually an 11 page form (10 pages, if not counting the first). That means the labels need to be changed to "... Page 1 of 10", "... Page 2 of 10" and so on. 

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    JotForm Support

    Answered by abajan on February 02, 2012 at 04:31 AM

    Okay, it looks like the solution is to change the following condition:

    to this:

    (Click the images to zoom)

    There may be a bug with the detection of filled (selected) drop downs. So, since both fields are set to "Required" and would therefore have to be completed before the user could proceed, I substituted the latter (check box field).

    The solution can be seen in this clone of the form. (Note the changed pagination in the headings.)

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    Answered by yachtboy on February 02, 2012 at 04:42 PM

    Weird, I tried selecting every mandatory option on the first page 5 last night and none of them worked, but it seems to be working now.  I even tried selecting multiple mandatory options.  The "when are you available" option was one I tried more than once.

    Anyway, it seems to be working now.  Thanks for that, and the quick reply.

    Note that there are supposed to be TWO page fives in my form.  This is because you don't provide any progress indicator for people as they work through the form.  If you did, I wouldn't have to number the pages.  There are TWO page fives because people will only see one or the other depending on what they select on page 4 and I didn't want to confuse them by skipping ahead from page 4 to page 6.

    On the subject of numbering pages, it would be nice if Jotforms told us what page it meants when it said "page 8."  I had to go scroll through the form and manually count page breaks to figure out my conditions.  Not very professional or easy to use.

    Also note that your conditions widget is small and hard to use.  You can only read the first couple of words of each question and it pops up in a really long, narrow column that requires lots of scrolling.  So when there is an issue, it is even more frustrating because I'm struggling to figure out what question is what and scrolling up and down the screen.  This is a major drawback of Jotforms to me, since conditional formatting is one of the key reasons I use this tool.

    Finally, the ability for a user to stop and come back to a form is paramount in a form this long.  But your "solution" is 17 steps long and quite confusing to end users.  You really need to fix that.

    But those are probably things you can't fix.  I do appreciate the quick response!

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    JotForm Support

    Answered by Mike_T on February 02, 2012 at 06:11 PM

    We are happy to know that the main problem is solved.

    Please note that we are going to improve our conditions wizard, for example we have plans for adding copy conditions and multiple field conditions features. However, we can not provide any ETA at this time.

    On the subject of numbering pages, it would be nice if Jotforms told us what page it meants when it said "page 8." I had to go scroll through the form and manually count page breaks to figure out my conditions. Not very professional or easy to use. 

    You can create a separate feature request thread, and then we will be able to forward your request to our administrators.

    Also note that your conditions widget is small and hard to use. You can only read the first couple of words of each question and it pops up in a really long, narrow column that requires lots of scrolling. So when there is an issue, it is even more frustrating because I'm struggling to figure out what question is what and scrolling up and down the screen. This is a major drawback of Jotforms to me, since conditional formatting is one of the key reasons I use this tool. 

    If you need something like full screen conditions wizard feature, please make a new thread about your inquiry.

    Finally, the ability for a user to stop and come back to a form is paramount in a form this long. But your "solution" is 17 steps long and quite confusing to end users. You really need to fix that. 

    I do agree with you. I am not 100% sure that this feature is already added to our To Do list, but definitely, our developers will take a look at this in the future. You can also create a feature request thread, then we will escalate it.

    Thank you for using our services!

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    Answered by yachtboy on February 04, 2012 at 04:50 PM

    Sigh.  I'm happy that you guys are responsive and engaged in creating a better product, but I'm really disappointed that you put the onus on the end-user to make suggestions in a way that fits your system instead of making your system fit the needs of your users.

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    Answered by just2izy on May 18, 2012 at 08:01 PM

    I am so confused about skipping pages. What actually works???

    The Hidden Field trick is NOT WORKING for me.... I was so in love yesterday, now just tearing my hair out...

    Resorted to a TEXT FIELD telling my respondents to ignore the next page as not applicable... SIgh...

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    JotForm Support

    Answered by abajan on May 18, 2012 at 08:28 PM

    @just2izy

    Perhaps if I knew what you were trying to achieve I would be in a better position to help. So far, I've noticed that the form in question has two submit buttons which is rather unusual. I think using a page break in place of the first one should help to resolve the problem.

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    Answered by just2izy on May 19, 2012 at 05:08 AM

    See http://www.jotform.com/answers/101039-How-can-I-skip-a-page-on-my-survey-form-using-conditions#0

    PS: The two submit was all part of an attempt to solve the Not Skipping issue. Initially had only 1. Thought i cd terminate survey that way.'

    There is a page break, but lets continue in my thread. Will paste images