What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How is my account reaching Quota so quickly?

    Asked by vytocorwebsolutions on December 14, 2015 at 11:14 AM

    My account seems to reach quota very quickly every month, even though forms haven't utilized anywhere near the quota. This has been happening for months now. What can I do to resolve this issue?

    I purchased the bronze account, but it has been saying that my account was the FREE account.

    - Robert H.

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    JotForm Support Manager

    Answered by Jeanette on December 14, 2015 at 01:47 PM

    The latest payment registered was applied back in Oct 19, therefore the account was set back to free. Remember the subscriptions are meant to be charged every month automatically.

    To resolve the issue simply re-upgrade. I've reactivated the account temporary so you can re-upgrade.