Why is my account not updated

  • Profile Image
    moawards
    Asked on February 02, 2012 at 06:59 AM

    Why am I getting this E-mail again as I just upgraded this account on 31-1-12 according to my account it has not been paid but it has already been taken from my Back account please explain why my account has not been upgraded as my form had not be disabled as I have already upgraded my account. This need to be fix now. Please reply with. My Account name it moawards

    Please see details of payment below this was an E-mail I recieved to confirm Payment

     

     

    Hello Phillip Smith,

     

    You have successfully signed up for a subscription to JotForm premium yearly for moawards using PayPal.

    Your first subscription payment, for $90.00 USD, has already been sent to Interlogy LLC.

     

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    Subscription Details

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    Date of Sign Up:  31 Jan 2012

    Subscription Name:  JotForm premium yearly for moawards Subscription Number:  S-74P91497SV215690P

     The exchange rate for this purchase is 1 AUD = 1.03175USD Subscription Terms:

    $90.00 USD for the first year

    Then $90.00 USD for each year

     

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.

    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

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    PPID PP266

    Fill attached is a screen dump of an E-mail I recevied today 2-2-12 saying that my account is not updated

    Regards
          Phillip Smith

                Mo Awards Webmaster  

    E-Mail: webmaster@moawards.com

     

  • Profile Image
    fxr
    Answered on February 02, 2012 at 07:09 AM

    Hello Philip,

    For whatever reason, the scheduled downgrade seems to have not removed from your account after your upgrade. 

    This has now been rectified. Sorry for any undue concern.