Infusionsoft Filebox upload

  • Profile Image
    Asked on December 14, 2015 at 11:06 PM

    The infusionsoft file box is not uploading the file to my Infusionsoft Filebox section.

    Is there a delay of more than 15mins or is there an error?



  • Profile Image
    Answered on December 15, 2015 at 02:19 AM

    I've checked the your form which is It seems infusionsoft wasn't integrated.

    Can you re_integrate it again?

    I hope it will work properly. We will wait for your answer.

  • Profile Image
    Answered on December 15, 2015 at 04:25 AM

    To be more specific the First Name, Last Name and Email and connecting to Infusionsoft but the filebox one is not. These seem to be 2 different integrations.


    But the below is not delivering any file to the users filebox!

  • Profile Image
    Answered on December 15, 2015 at 06:58 AM

    I checked and the form still does not have an Infusionsoft integration active, as previously stated by my colleague:

    I've checked the list of custom field types and there is no mention to upload fields so I believe there is no direct way of achieving this. You can see here more information on this situation: 

    Let us know if we can assist you further.    

  • Profile Image
    Answered on December 15, 2015 at 07:06 AM

    Not 100% sure where you are looking but there are 2 integrations for this form:

    1) the fields mapping into Infusionsoft and this is 100% connected as the tag is being applied and it says its connected: 


    2) Its the Infusionsoft FileBox App that I need help with, this may not be connected, I did connect it up to begin with but not sure. How do I get this to upload the files to IS filebox  

  • Profile Image
    Answered on December 15, 2015 at 08:27 AM

    Let me try to figure out the cause of this issue. I will get back to you on this soon.

  • Profile Image
    Answered on December 15, 2015 at 01:28 PM

    I am talking about the Infusionsoft Upload widget. I have connected it correctly.

    Does it have something to do with what the user ID is as this is  a fillable field?

    I have tried the email that I am testing with and also the name without luck!

  • Profile Image
    Answered on December 15, 2015 at 01:31 PM

    It needs to be the user ID which makes this app or widget a bit pointless, is there away around this where it can be the user email rather than the ID.

  • Profile Image
    Answered on December 15, 2015 at 01:51 PM

    I wonder if away around this:

    This form is sent to the customer from an Infusionsoft email.


    Could you pre populate the File Upload with the user ID and what would that look like?


    Thanks so much!

  • Profile Image
    Answered on December 15, 2015 at 02:05 PM

    This is one of the new widgets we have and I'm not yet sure of its usage. I will have to ask the developer and let you know about it.

    But one thing is for sure, there's no way you can use this widget to map with your Infusionsoft integration. There is also no way you can prepopulate the User ID field. 

    A workaround, for now, would be to use our File Upload field from the Form Tools section to let customers upload a file in the form.


  • Profile Image
    Answered on December 15, 2015 at 11:53 PM

    the widget works but the usability is low as the ID field is not easierly remembered etc.

    Can it be changed to email?

  • Profile Image
    Answered on December 16, 2015 at 02:24 AM

    Hi Lydra

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

  • Profile Image
    Answered on May 21, 2018 at 04:19 PM

    We are sorry for the late update.

    Our Infusionsoft integration now allows you to attach file uploads to your InfusionSoft contact's File Box.

    Simply map your form's upload field to the File Box field in our Infusionsoft wizard.


    Hope you find this useful, and please let us know if you have questions or concerns regarding this feature.