One of my subscription cancelled?

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    Asked on December 15, 2015 at 04:18 AM

    Hi I understand that there was a complication previously, I accidentally made a double subscription and you have refunded me and cancel one subscription. However, I believe that there is one more subscription still active. Subscription # S-5N249575AU4760505

    But in jortform says my trial has expired and requesting me to upgrade. please advice urgently.

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    Answered on December 15, 2015 at 06:58 AM

    There is no need to worry about the subscription. The mentioned subscription is active in your account. It says expired because of the cancelled duplicate subscription. It'll be fine after the next renewal. Again, your account is on the Bronze plan.