What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my subscription cancelled?

    Asked by copadamalasia on December 15, 2015 at 04:18 AM

    Hi I understand that there was a complication previously, I accidentally made a double subscription and you have refunded me and cancel one subscription. However, I believe that there is one more subscription still active. Subscription # S-5N249575AU4760505

    But in jortform says my trial has expired and requesting me to upgrade. please advice urgently.

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    JotForm Support

    Answered by Welvin on December 15, 2015 at 06:58 AM

    There is no need to worry about the subscription. The mentioned subscription is active in your account. It says expired because of the cancelled duplicate subscription. It'll be fine after the next renewal. Again, your account is on the Bronze plan.