What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Forms having file uploads on them have bandwidth limitations.
Small files or those with a file size less than 10 MB can be viewed or downloaded 100 times.
Large files or those with a file size greater than 10 MB can be viewed or downloaded 10 times.
This has been impose to prevent further abused on the servers bandwidth. I have reset the bandwidth limit on the file mentioned in your screenshot, but please do note that we can only do this once per file. I would strongly recommend taking advantage of the file sharing and storage service integrations that we support like Dropdbox and Google Drive so that files can also be uploaded on that storage services directly.
Please note that when you reached the bandwidth limit on a specific file twice, you won't be able to access it anymore.
I hope that that helps.