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  • Profile Image

    My forms no longer email me

    Asked by sdenholtz on December 15, 2015 at 09:02 PM

    Patients have filled out our Ask a question form which always went to our email, Denholtz@optonline.net.

    The forms are on jotform.com, but are not sent to Denholtz@optonline.net.

     

    Can you help?

      Thank you.

     

    Steven Denholtz DMD

    Page URL:
    www.DrsDenholtz.com

    My Forms email JotForm ask a question href
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 16, 2015 at 03:02 AM

    Hello Steven,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving the submission emails without any problem. 

    Upon checking our email logs, I found that the submission emails to denholtz@optonline.net is being failed. Please check the logs below:

    [2015-12-15 20:50:08] FAILED to denholtz@optonline.net from noreply@jotform.com via AMAZONSES [2015-12-15 20:36:31] Submission #326038991302973033 Form #12845309918 FAILED to denholtz@optonline.net from default via AMAZONSES [2015-12-15 20:07:02] Submission #326037222302795105 Form #12845309918 FAILED to denholtz@optonline.net from default via AMAZONSES [2015-12-09 14:40:30] Submission #325499230282573343 Form #12845309918 FAILED to denholtz@optonline.net from default via AMAZONSES

    I am not sure what is causing this issue. I added a new email alert in your form and sent a test submission. It see the submission emails were sent successfully. Please check the logs below:

    [2015-12-16 02:56:16] Submission #326061775951587600 Form #21705919502149 SENT to denholtz@optonline.net from noreply@jotform.com via AMAZONSES [2015-12-16 02:56:16] Submission #326061775951587600 Form #21705919502149 SENT to denholtz@optonline.net from noreply@jotform.com via AMAZONSES

    Can you please check your email inbox and confirm if you have receive the email or not.

    We will wait for your response.

    Thank you!