What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are disabled?

    Asked by Hermano Amador on December 16, 2015 at 03:31 AM

    Olá,

    Fiz um formulário teste, seguindo essas orientações e para minha surpresa, ao sair da conta e tentar retornar, tive minha conta suspensa.
    O que faço?
    Tenho vários outros formulários em uso e que preciso fazer revisões. Fiquei preocupado agora.

    Agradeço qualquer orientação.

  • Profile Image
    JotForm Support

    Answered by Charlie on December 16, 2015 at 03:46 AM

    Your account was autosuspended because our anti-Phishing system detected your form "Chave para acesso a formulário" to have violated our terms.

    This is most probably because of the field name "Acesse com sua Chave" which is translated to "Sign in with your Key" and the form titled "Chave para acesso a formulário" which is translated to "Key to access the form". Your form was flagged as a phishing because of the keywords "Sign In" and "Key". JotForms are not designed to act as a log in page or a form that ask for sensitive information like log in credentials, credit card details, bank information and the likes.

    I went ahead and deleted the fields that violated our terms, please do avoid creating similar forms as our anti-Phishing system will only suspend your account and might possibly ban your IP for repetitive violations.

    I hope that helps.