What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with email that use new domain extension

    Asked by agrasso on December 16, 2015 at 08:24 AM


    I created a form using my email agrasso@dbi.srl that is a new domain extension (.SRL) and I did not receive email from submission nor from the test.

    Than I changed the email by an old one agrasso@hmspa.it that use a conventional domain extension and all its OK.

    I did not receive any welcome message when subscribed in (using the agrasso@dbi.srl email).

    I suppose here can be a problem using email address with new domain extension.

    Please tell me if it is true or not.

    Many thanks.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by beril on December 16, 2015 at 09:40 AM

    Hi, Antonio,

    We are sorry for the inconvenience that may have caused.

    Your email address, agrasso@dbi.srl is NOT in our bounce list. 


    I've also checked your Mail Logs. It seems [2015-12-16 07:50:33] FAILED to agrasso@dbi.srl from noreply@jotform.com via AMAZONSES


    I am not sure what is causing of it. You can try white-list JotForm IP addresses with your service provider.

    Please, check the guide below also:



    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):



    I hope that works.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.