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    Problem with email that use new domain extension

    Asked by agrasso on December 16, 2015 at 08:24 AM

    Hello,

    I created a form using my email agrasso@dbi.srl that is a new domain extension (.SRL) and I did not receive email from submission nor from the test.

    Than I changed the email by an old one agrasso@hmspa.it that use a conventional domain extension and all its OK.

    I did not receive any welcome message when subscribed in (using the agrasso@dbi.srl email).

    I suppose here can be a problem using email address with new domain extension.

    Please tell me if it is true or not.

    Many thanks.

    Antonio.

    Page URL:
    http://www.sviluppodigitale.it

    problem domain email use
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    JotForm Support

    Answered by beril on December 16, 2015 at 09:40 AM

    Hi, Antonio,

    We are sorry for the inconvenience that may have caused.

    Your email address, agrasso@dbi.srl is NOT in our bounce list. 

     

    I've also checked your Mail Logs. It seems [2015-12-16 07:50:33] FAILED to agrasso@dbi.srl from noreply@jotform.com via AMAZONSES

     

    I am not sure what is causing of it. You can try white-list JotForm IP addresses with your service provider.

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.