- agrassoAsked on December 16, 2015 at 08:24 AM
I created a form using my email firstname.lastname@example.org that is a new domain extension (.SRL) and I did not receive email from submission nor from the test.
Than I changed the email by an old one email@example.com that use a conventional domain extension and all its OK.
I did not receive any welcome message when subscribed in (using the firstname.lastname@example.org email).
I suppose here can be a problem using email address with new domain extension.
Please tell me if it is true or not.
- JotForm UI DeveloperberilAnswered on December 16, 2015 at 09:40 AM
We are sorry for the inconvenience that may have caused.
Your email address, email@example.com is NOT in our bounce list.
I am not sure what is causing of it. You can try white-list JotForm IP addresses with your service provider.
Please, check the guide below also:
Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):
I hope that works.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.