What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is autosuspended

    Asked by Pedro  on December 16, 2015 at 09:07 AM

    Bom dia

    Gostaria de saber quais os campos de que não posso usar no JForm

    Se possível reativar minha conta, terei como excluir o formulário em questão.





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    JotForm Support

    Answered by Jan on December 16, 2015 at 10:13 AM

    I have now reactivated your account. Our phishing detector tool are the one responsible for disabling or suspending users/forms that are suspicious. 

    The fields that are not allowed in JotForm are those fields that are asking for sensitive information like credit card details and password fields or login credentials. You also need to name your form correctly and avoid using generic titles like "Title Me". 

    Thank you.

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    Answered by CursosIPEX on December 16, 2015 at 10:19 AM

    Obrigado Jan, se possível você poderia visualizar se o formulário está conforme os termos? Acabei de alterar os campos do formulário.

    Muito obrigado mesmo Jan, você salvou meu dia. Qualquer coisa as ordens, meu email caso queira algo manda as ordens amigo.

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    JotForm Support

    Answered by Kiran on December 16, 2015 at 11:55 AM

    I've checked your JotForms and they all seems to be normal and clean. I see that your JotForm is made in Portuguese and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are likely to be automatically suspended considering phishing forms. Please take a look at our Terms of usage for more information on phishing forms. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in your language by default. Please refer to the following guide that can help you with this.


    Hope this infomraiton helps! Let us know if you need any further assistance. We will be happy to help.