What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jot form on site has stopped sending contacts by email

    Asked by Jennifer  on December 16, 2015 at 10:36 AM

    I am the graphic designer for a client who has reported that the Jotform on their Wordpress site has stopped relaying leads, as it previously did. Client fills out the form for an appointment but the generated email is never sent to the main office. I did not create the site nor establish Jotform on the site so I'm not really sure the steps of how it was put on the site or even the specifics of the Jotform. Any assistance you can offer to help fix this issue would be much appreciated.

    Page URL:
    http://www.thedandelionpatch.com/contact-us/schedule-an-appointment/

    email alert conditional emails
  • Profile Image
    JotForm Support

    Answered by Mike on December 16, 2015 at 12:07 PM

    The form is located under thedandelionpatch JotForm account.

    It has email conditions for different Store Location dropdown options.

    However, the embedded source code version on your web page is different from actual JotForm version. The Tysons Showroom location is missing at JotForm and has no associated email conditions.

    Do you still need different email recipient for different locations?

  • Profile Image

    Answered by thedandelionpatch on January 19, 2016 at 11:52 AM

    Problem solved. Thank you.