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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When going to upload a photo of a receipt under images, I get told I need a smaller file. How can I fix this?

    Asked by amyelya on December 16, 2015 at 11:34 AM

    I am using the Image upload for my workers to upload their receipts from jobs they are on. When doing a practice session, one of the guys took a photo of a receipt and went to upload it. After uploading, he got a message saying error and that he needed to get a smaller size image. How can I prevent this from happening? 

     

    Also, when submitting the form, should the submit button just appear at the bottom if everything is entered correctly or do I have to manually add a submit button to my form?
    Page URL:
    https://form.jotform.com/amyelya/WSRCCexpenses

    how a fix how can i
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    JotForm Support

    Answered by BJoanna on December 16, 2015 at 12:42 PM

    Thank you for contacting us.

    I have inspected your form and File upload field, Max Size file is set to  1024(1MB). If you want that your users are able to upload larger files that you need to increase Max Size file.

    Inside of this guide you can change the Upload Size Limit:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    I have moved your other question to separate thread and we will provide you an answer there shortly. http://www.jotform.com/answers/726953 

    Hope this will help. Let us know if you need further assistance.