What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reject credit card

    Asked by thebidcalendar on December 16, 2015 at 05:20 PM

    Using a credit card payment form. 

    I have a form on my website for credit card payments.  I tried using it with my credit card.

    It keeps rejecting saying credit card number invalid.  I used two different cards with same result.

    What have I done wrong on the form.

    Page URL:
    http://www.thebidcalendar.com/request-for-subscription.php

    credit card reject payment form different
  • Profile Image
    JotForm Support

    Answered by david on December 16, 2015 at 06:24 PM

    It may be due to having two forms embedded to the same page using the script method.  Try using the form on its own, not embedded to your page.  If that works, you may need to use the iFrame embed method for one of your forms:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If you have used a test credit card number, you would get that number, but if not, it means that your credit card was blocked.

    Please contact PayPal support for more details why this has happened - when you do, do include the credit card details and the error message above.

  • Profile Image

    Answered by thebidcalendar on December 16, 2015 at 08:44 PM

    Thanks David,  iFrame on one of the forms solved my problem.

    One more question, does Jotform have an image of  credit card logos that can be placed on the form?
  • Profile Image
    JotForm Support

    Answered by jonathan on December 16, 2015 at 09:46 PM

    @ thebidcalendar

    Thank you for the confirmation all is good now.

    We will answer the next question separately here http://www.jotform.com/answers/727385

    Cheers