Printing problems

  • Profile Image
    mautri
    Asked on February 03, 2012 at 02:51 AM

    I just can't have a proper print of a report made with the reportbuilder with any browser I have:

    Explorer prints the screen (normal browser printing). That is not very usable.

    Chrome opens the prints option but informs that page is down and have to reloaded. After that returns to report view and same happens when trying again. Screenshot attached.

    Opera does not even show my forms and can not even try to print.

     

    I have tried Explorer and Chrome with 2 different computers at home and at work with same results.

    Any advice?

    Regards

    Matti

     

  • Profile Image
    liyam
    Answered on February 03, 2012 at 05:46 AM

    We apologize for your inconvenience. 

    I was able to replicate your issue using Chrome.  I was able to print the report using IE8 but I noticed some issues with it.  But I have checked using Firefox and I was able to print the report from your report page properly. 

    Alternatively, instead of going to the report page and clicking the print icon, I suggest you go to the generated URL of your report and try printing via browser.  Here's a sample print preview when I tried printing the report from your report URL https://www.jotform.com/report/20321339006/

    Doing the same for IE will return to you some similar results.

    I will also submit a report to our development team regarding your issue and let them check on it.

    Thanks.

  • Profile Image
    emrew86
    Answered on February 08, 2012 at 07:35 AM

    Hi mautri, the problem is caused by browsers. I tried to print other web-sites and chrome couldn't print properly. I will try to fix this bug...