Expiration and Renewal

Hello - Our plan is set to expire on January 5. We want to renew and understand it will auto renew, but we want to upgrade when the time comes. Should I do this on January 4 or 5th?

You have just upgraded your account a few hours ago and the renewal date will be the same so it's January 16th and not 5th. Our payment processor will automatically charge your card on the renewal so you don't need to do it manually.

Let us know if you have any further questions.

Hello,
Sorry this is for a different account. “AAFEvents” is the user.
Thank you,
Ciara Ungar
Digital Marketing & Content Strategy
American Advertising Federation
1101 Vermont Avenue, NW, 5th Floor
Washington, DC 20005
P: (202) 371-2331
Connect with us on social!
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I'm sorry. I've found it. The payment record is already cancelled to our payment processor and the Economy Plan is manually attached to your account so you will have to renew this manually on or before January 5th. 

This is your previous thread about the issue which is addressed by my colleague: http://www.jotform.com/answers/542164. 

This is the link to our old economy plan: http://www.jotform.com/upgrade?username=aafevents&account_type=ECONOMY&period=monthly. This is for the account AAFEvents only so please don't edit this. If you would like to subscribed back to Premium Plan, let us know so we can also create the link for you.

Hello,
I’m sorry to confuse, but happy to clarify. We do not want to renew at the Economy plan. We want to renew at an upgrade. My question is, to avoid an automatic renewal at the lower Economy level, do I need to press “upgrade” on January 4th or January 5th.
Thank you,
Ciara Ungar
Digital Marketing & Content Strategy
American Advertising Federation
1101 Vermont Avenue, NW, 5th Floor
Washington, DC 20005
P: (202) 371-2331
Connect with us on social!
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[cid:image003.png@01D138C1.F6D67B30]
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No worries and my apologies too. Yes, simply press upgrade button and enter your credit card details. You can do it on 4th or 5th January.